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Transitional Care Unit
*This page is currently Under Construction!

making a
difference in your transition...

Ridofranz "Staff helping Senior with Cane" January 23 2021

 Your Trusted Guide

Navigating You Through Transitional Care Steps

What is Transitional Care?

 Family Involvement

What to Expect at The TCU

Contacts

Image Gallery & Tour Video

How Does TCU Fit Into the Health System?

 

The Transitional Care Unit (TCU) plays a vital role within the healthcare system by bridging the gap between hospital care and home or long-term care.

 

Designed for patients who no longer require acute hospital care but are not yet ready to return to their regular living environment, TCUs provide short-term, interdisciplinary support!

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What are the Services at the TCU? 

  • Nursing

  • Therapy ​

  • Pharmacy​

  • NP oversight​

  • Meals​

  • Laundry & Housekeeping

  • Footcare Services

  •  Salon services (offered at an additional fee)

Timberly Williams

What are the benefits of the TCU program ?

Individual’s needs will be met in a safe, comfortable inclusive setting, including but not limited to:

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  • Providing caregiver relief and respite 

  • ​A personal plan of care 

  • Activity programs

  • ​Education, with goals to increase or maintain maximum health and well-being of everyone. 

Timberly Williams

Who is the TCU Team?

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Our Care Team includes:

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  1. Nursing team: Registered Nurses (RNs), Registered Practical Nurses (RPNs) 

  2. Nurse Practitioner

  3. Personal Support Workers (PSWs)

  4. Health Care Aide (HCA) 

  5. Dietary Aides

  6. Environmental Service Aides (ESA)

What we Do

Healthcare services, assistance with activities of daily living, social programming, virtual activities and more! (As per need basis)

Timberly Williams

What Does the TCU Look Like? 

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Our transitional care unit features semi-furnished, hospital-style private rooms.

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  • Private Rooms: Rooms offer privacy; however, some may include an additional bed to meet personal or regional needs.

IMG_3784.HEIC

Timberly Williams

What is Permitted? 

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  • Pet Visits: Pets are welcome with prior approval, provided they are healthy, vaccinated, and kept on a leash. 

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  • Personal Items: Clients can bring comfort items such as blankets, pillows, photos, and personal electronics (e.g., phones, tablets, TVs).

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  • Decorations: Small, non-permanent decorations like family photos and artwork are allowed. Please avoid items that may pose safety risks, such as candles.

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Our goal is to maintain a supportive environment while ensuring the safety and comfort of all clients and staff.

Timberly Williams

Client & Family Responsibilities:

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  • Transportation: Arrange transportation for admission, discharge, and medical appointments.​

  • Personal Preparation: Ensure residents are prepared with personal hygiene items, and incontinence supplies

  • Laundry Services: Coordinate weekly personal laundry or opt for laundry services provided by the TCU.​ Please aim to label all clothing and items to prevent loss during individual laundering.

  • Medication Costs: Cover pharmacy costs, including deductibles, dispensing fees, or co-pays for medications or treatments not covered by OHIP.​

What To Bring Checklist

Personal Care Items

  • Toothbrush & Toothpaste

  • Mouthwash

  • Dentures with cleanser (e.g., Polident) & adhesive (e.g., Polygrip)

  • Soap/Body Wash

  • Body Lotion/Moisturizer

  • Barrier Cream

  • Deodorant

  • Shampoo & Conditioner

  • Comb/Brush

  • Electric Shaver

  • Incontinence Supplies (e.g., briefs, pull-ups)

Clothing

  • 7 pairs of pants (elastic waist recommended)

  • 7 shirts

  • 2–3 sweaters

  • 3–4 sets of pajamas/nightgowns

  • Socks/Stockings

  • Non-slip shoes & slippers (slip-on or Velcro recommended)

Other Essentials

  • Eyeglasses

  • Hearing aids

  • Personal items (e.g., hat, jacket, favorite blanket, family photo)

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Having these essentials will ensure a comfortable and seamless stay.

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What kind of Equipment Can I Bring?
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  • Specialized Medical Equipment: CPAP machines, oxygen concentrators, mechanical lift slings as needed, or other home-use devices (with instructions).

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  • Mobility Aids: Wheelchairs, walkers, canes, commodes, or shower chairs, raised toilet seats (all rooms have standing showers).

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  • Furniture: Small personal furniture suitable for semi-furnished rooms.

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  • Phone: Bring a personal phone or device with a data plan. Wall phone connections are available, Wi-Fi is provided.

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  • Television: Cable is available for free; bring your own TV. Clients are responsible for setup and use.

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Our team will assess all items upon arrival to ensure they meet safety standards.

Visiting Hours​​​

Daily: 9 a.m. – 8 p.m.

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Extended Visits:
For visits outside these hours, please speak with the nurse or administration. We’ll accommodate requests while ensuring client comfort and safety.

What to Do if You Have Concerns?

If you have concerns during your loved one’s stay, please reach out promptly. We're here to ensure a positive experience for both you and your loved one.

 

Here's how to communicate:

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  • Phone: You can contact the CareKW office at 519-900-2939

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  • Email: For non-urgent matters, email us at nurseconnect@carekwca. We'll respond as quickly as possible.

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​For any further questions or help, our team is dedicated to providing quality care and support.

TCU Resident

"The entire staff are very friendly, always smiling and always willing to help in any way. My family can not say enough good things about the facility and staff. Thank you to everyone!!”

TCU Resident

"Everyone here is incredibly friendly, always smiling, and ready to help in any way. My family has nothing but great things to say about the care and support we’ve received. Thank you to the amazing team!"

TCU Resident

"A resident and her friend expressed their gratitude for the care provided. The friend shared how much she appreciated the excellent work being done and encouraged us to continue it. She also mentioned how thankful she was to have a place where loved ones are well cared for, offering her immense peace of mind."

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